Last Updated: August 3, 2026
At Swift Shoe Wear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging, tags, and accessories.
- Be free from stains, odors, or damage caused by the customer.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned:
- Products marked as Final Sale or Clearance.
- Gift cards.
- Customized or personalized footwear.
- Items damaged due to misuse, improper care, or normal wear and tear.
Exchanges
If you ordered the wrong size or received a defective or incorrect item, we are happy to offer an exchange (subject to product availability).
If your preferred size is unavailable, you may choose a refund or store credit.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Return Shipping
- If the return is due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for return shipping costs.
- If you received a damaged, defective, or incorrect product, Swift Shoe Wear will cover the return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Orders
If you receive:
- A damaged product
- A defective item
- The wrong item
Please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will work quickly to resolve the issue by offering a replacement or refund.
Order Cancellations
Orders may be canceled before they have been shipped.
Once an order has been dispatched, it cannot be canceled. You may instead request a return after receiving the order, subject to this policy.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Sale Items
Unless otherwise stated, sale items are eligible for returns under the same conditions as regular-priced items.
Products specifically marked as Final Sale or Non-Returnable cannot be returned or exchanged.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
Swift Shoe Wear
Website: swiftshoewear.com
Email: support@swiftshoewear.com